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Internal Customer Satisfaction Survey

This survey is intended as a means of determining how well you are being served by the Purchasing Department. Please limit responses to your personal experiences with the Purchasing Department. If any available response does not fit your situation precisely, please check the response that relates to you. Your participation is both needed and appreciated.

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  • Please state your department:
  • Rate your satisfaction with the performance of the Purchasing team on a scale of 1 to 5 by clicking on the appropriate button.
    1 - low 2 3 4 5 - high
    Positive problem solving attitude
    Responsive to request for special assistance
    Willingness to identify your needs
  • How would you rate us in the following areas?:
    1 - low 2 3 4 5 - high
    Requests for product information
    Requests for assistance with complex purchases
    Requests for help in dealing with vendors when problems occur
  • How would you rate us in the procedural areas?:
    1 - low 2 3 4 5 - high
    Purchasing Requisition processed in a timely manner?
    Orders received in a resonable period of time?
    If the wrong merchandise was received, did the Purchasing Department help resolve the problem in a timely manner?
  • How well do we communicate with you with regard to the following areas?:
    1 - low 2 3 4 5 - high
    Advising you of better prices
    Advising you of delivery time
    Advising you of product substitutes
    Advising you of delivery time

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